Customer Service Representative in Rochester, New York

General Description: Assist customers and stocks merchandise in a building materials and supplies store by performing the following duties. Essential Job Functions include the following, other activities may be assigned: ?Offer excellent customer service by greeting customers as they enter the store or call on the phone, and by answering their questions concerning availability, price, and use of merchandise. ?Sell Bargain Outlet merchandise and assist other partners in selling product while always focusing on offering excellent customer service and getting repeat business. Job Duties must perform the following duties in order to achieve essential job functions, other duties may be assigned: Uses Falcon Computer System to total price and tax on merchandise purchased by customer to determine bill. Cuts carpet, vinyl, padding, and related materials to size requested by customer. Assists customer to load purchased materials into customer's vehicle. Moves materials and supplies from receiving area to display area. Marks prices on merchandise or price stickers, according to pricing guides. Straightens materials on display to maintain safe and orderly conditions in sales areas. Covers exposed materials, when required, to prevent weather damage. Counts materials and records totals on inventory sheets. Safely operates a forklift and other equipment. Performance Behaviors To perform the job successfully, an individual should demonstrate the following performance behaviors: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.